... All of the following are common instrumental values in a company with an inert culture EXCEPT _____. 95. The key characteristic of organizational culture which addresses the degree to which management decisions take into consideration the effect of outcomes on people within the organization is termed: a. humanistic work practices. The upside of being a part of a club culture is your hard work will pay off. By adopting the following principles, your organization can learn to deploy and improve its culture in a manner that will increase the odds of financial and operational success. D. It helps create social order. Most organizations have ____________ cultures. (Who doesn’t!) 81. As long as the workers are happy, comfortable and feel respected, the work will get done and the employees will want to stick with the company for the long haul. 101. External environment refers to _________________. Organizational culture affects the way people and groups interact with each other, with clients, and with stakeholders. If the components of an organization's environment change frequently, the organization is operating in a __________ environment. 63. According to Maslow's hierarchy of needs model, the first needs most people would try to satisfy are their _____ needs. Organizational behavior (OB) is defined as the systematic study and application of knowledge about how individuals and groups act within the organizations where they work. Well, that is the first and only rule of a pragmatic culture workplace. It can be a tough (hence the name) environment for some to work in especially if you are independent and have a creative mind. 38. Cultures can be a source of competitive advantage for organizations. Understanding Organizational Culture. b. flow of needed inputs at the lowest price available. c. External forces are directly responsible for an organization's success or failure. 35. San Francisco: Jossey-Bass, 1985. a. Culture unifies people and allows them to learn from one another and strive to be the best they can be. b. customers, suppliers, competitors, and pressure groups. Google is a good example of a baseball team culture, the employees get to pretty much do what they want, soup up their offices with whatever makes them feel creative – and it’s on the company dime. Organizational culture is concerned with how members perceive the organization, not whether they _____. Directive leadership is known for consistency. c. determine what particular interests or concerns these stakeholders might have. The Internet is having an impact on determining whom an organization's competitors are because it has _____________. Want to build a team of all-star employees? Tough guy culture is basically another way of saying micro-management. d. Company values are more deeply held and widely shared in strong cultures than in weak cultures. c. an emphasis on the view that managers are omnipotent. Know anything about The Carrot, The Whip or The Plant? If you stray from the script at all, even just a word, it can mean the difference between being in good standing with management – or bad. b. sense of community. The original source of an organization's culture usually ________________. 36. These type of organizations run a tight ship and are not suited for every type of employee. You know that saying the customer is always right? Outcome Orientation – Focusing on overall results and achievements 5. The number of people who participate in a nominal group technique (NGT) is generally: 6-10 participants 6. This type of office culture provides a set of regulations and procedures that the employees follow. 94. Sociocultural conditions consist of _______________. 78. Remember how pragmatic culture focuses on the customers? Company outings are a regular thing, social events within the office and incentives are a big component of this type of culture. All of the following are characteristics of culture EXCEPT: a. culture is pervasive b. culture is learned c. culture is functional d. culture is an inherent trait e. culture is dynamic ANS: D 8. The general environment factor of economic conditions consists of all of the following except _______________. In a strong culture, employees have a sense of empowerment and understanding of the company goals, regulations and philosophy. 105. Which of the following dimensions of organizational culture is defined as the degree to which an organization's actions and decisions emphasize maintaining the status quo? Hofstede's cultural dimensions theory is a framework for cross-cultural communication, developed by Geert Hofstede.It shows the effects of a society's culture on the values of its members, and how these values relate to behaviour, using a structure derived from factor analysis. Organizational culture is defined by all of the following EXCEPT:) Organizational mission and vision statements 5. A firm that uses a ranking system where employees are pitted against each other for the top rewards is more likely to have an aggressive culture. An office culture creates a unique brand for a company which helps them stand out amongst the rest of their competitors. (Learn effective hiring methods if your organization follows club culture.) Limited evidence suggests that spirituality may be compatible with profitability. 85. Also, organizational culture may influence how much employees identify with their organization (Schrodt, 2002). d. establishing what is appropriate and expected behavior. Because it helps the market rid itself of cultural prejudices. All organizational cultures consist of each of the following except _________. 82. 62. Organizational cultureis your identity as a company. 67. Because different cultures must be equally represented within any organization. Competing interest of members of the organization b. Irreconciable differences over positions and prerogatives c. Differences over deeply held values and beliefs related to organizational goals and programs d. Polarization and the formation of power alliances e. All of the above are sources of organizational discontent 49. c. stories, rituals, symbols, and language. When you think of an organization's suppliers, you ________________. Don’t worry if you are struggling a little bit to control and motivate your team – it happens. A decrease in contributions from the public to the United Way charity is most likely the result of which of the following general environmental factors? Leaders establish specific values and behavioral patterns, and others are expected to follow. It’s hard to be watched all the time but these type of companies just want to ensure consistency and commitment to their customers and they need employees that can be shaped to do just that. Club culture can be seen in organizations like the FBI, commercial pilots and specialty branches of the military. Best practices for onboarding programs in firms suggest all of the following EXCEPT. Organizational culture is no different from ethnic culture except it usually includes people from all different backgrounds and histories. Primary Focus: Mentorship and teamwork Defining Qualities:Flexibility and discretion; internal focus and integration Motto:“We’re all in this together.” About clan culture: A clan culture is people-focused in the sense that the company feels like one big happy family. If you are running an organization and need a little refresher on key management techniques, check out this Introduction to Management course. 8.1 Understanding Organizational Cultures Anonymous Publisher. 59. To a national broadcast network such as NBC, your home DVD player is considered a _____________. Typically, the general organizational environment includes which of the following? If the organization begins to see a downfall in success then the individuals that aren’t pulling their weight are terminated. Organizational culture is the set of shared values, beliefs, and norms that influence the way employees think, feel, and behave towards each other and towards people outside of the organization. a. legislation recently passed by Congress. 55. 61. Get a subscription to a library of online courses and digital learning tools for your organization with Udemy for Business. All organizational cultures consist of each of the following except _____. Typical particularistic cultures include Russia, Latin-America, and China. 73. Employees are monitored every step of the way and when something does not meet the standards or expectations of the company the employee is given guidance and monitored further. Corporate ___________ are repetitive sequences of activities that express and reinforce the values of an organization. This could be the best type of organizational culture from an employee’s stand point. An example of this would be in a customer service role. For a company such as Walt Disney World in Florida, a bank would be an example of what kind of factor in their specific environment? The second step is to _________________. Which of the following best characterizes the relationship between spirituality and business profitability? 97. Which of the following is not considered to be a dimension of organizational culture? An innovative organizational culture is characterized by all of the following characteristics except _________________. If a salesperson is not fulfilling their quota or cannot meet the demands of the department then the company will replace them in hopes of a better outcome with someone else. Contrary to baseball culture, fortress culture could be the worst (or the best if you’re really good at what you do) for employees. Deeply embedded cultures cannot be replaced with simple upgrades, or even with major overhaul efforts. Managers seek to ensure a steady __________________. Sony Corporation's focus on product innovation is an example of which of the following dimensions of organizational culture? 9 Types of Organizational Culture: Which One Are You. 88. Employees are encouraged to express themselves. Which of the following is not a component of an organization's general environment? 72. The symbolic view of management is based upon the belief that managers symbolize _________. Which of the following most accurately reflects the symbolic view of management? It has less impact on the organization's operations. 71. In contrast to a topic such as leadership, which has a history spanning several centuries, organizational culture is a young but fast-growing area within management. According to the symbolic view, managers have a(n) _____________ effect on substantive organizational outcomes. Performance reviews can be tricky, try not to intimidate your employees, instead find tactful ways to say what you need to say in Performance Evaluation Comments. 98. Organizations that follow this culture are known to literally bet the success or failure of their company on single decisions of which the outcome is completely unknown. What Is Organizational Behavior? d. typically think in terms of organizations that provide materials and equipment. To encourage ethical cultures, managers should _________________. Innovation – Risk-taking and introducing new ideas 4. Calls are often recorded for quality assurance and the employees will be reviewed consistently to ensure that they are following the protocol. Unlike tough guy culture, these employees are not micro-managed and they rarely are given performance reviews. Typically, the specific organizational environment includes which of the following? Now you see that there are many different types of culture that develop within a company. It’s different than the normative culture as the regulations are not a bullet-pointed list of do’s and don’ts so much as it is an ideology that the employees adhere to. 80. 102. Well, baseball team environments say it’s all about the employees. 41. d. have a greater influence on employees than do weak cultures. This type of work place environment thrives off of intense training for employees being brought on board and ongoing training for the employees already there. 51. The culture of a workplace makes the organization what it is. The type of organization, the staff, the principles, policies and values of the work place all make organizational culture what it is. Organizational culture is no different from ethnic culture except it usually includes people from all different backgrounds and histories. 64. Which of the following is most likely to have a highly ethical organizational culture? a) Their wealth increases or decreases with the firm's actions. Normative culture is very cut and dry, following strict regulations and guidelines that uphold the policies of the organization. Employees should never feel like they will be wrongly reprimanded for making mistakes or needing a little extra guidance. 107. When employees at Microsoft use terms such as work judo, eating your own dog food, and flat food, they are using organizational __________. Schein, Edgar H. Organizational Culture and Leadership. A company that primarily values a strong sense of purpose through meaningful work has a(n) _________________ organizational culture. b. changing and influencing their organization's culture and environment. As you will see throughout this book, definitions are important. Culture is the sum of attitudes, customs and beliefs that distinguish one group of people from another. Organizations exist to meet the needs of which of the following constituencies? 44. 106. How are shareholders affected by a firm's strategies? 48. The name says it all. Learn more about these techniques and others in Motivating Employees. If they are given reviews it’s annually and it’s to assess their work on a large scale, their aspirations within the company and potentially a discussion about salary. Uncover skills you didn’t know you had in the Ultimate Management System online guide. With such a high termination rate these companies will hire a new set of people and be forced to train them only to find out they cannot stay up to speed. Sometimes these cultures follow the three-strikes-you’re-out practice in which you can be terminated if you do not act on any corrections provided to you during your review. It helps legitimize the management system. In learning an organization's specific language, members are displaying their _________________. 104. Work culture is a topic that many of us are familiar with, mostly because we work and we more often than not do this with other people. n reality, managers are most accurately viewed as _________. Don’t get crazy on them for minor oversights, in Employee Discipline you can learn all the right tricks for dealing with confrontation. Each nine-week grading period, teachers meet to discuss overall progress toward the goals set for increasing state achievement test scores. 45. These cross-cultural connections can blossom into ingenuity and understanding that promote a better workplace and arguably a better world community. 1. Organizational culture is complex and cannot be defined as a set of norms regulating the behavior ... A bicultural group is a group in which two or more members represent each of two distinct cultures, such as four Mexicans and four Canadians who have formed a team to investigate the ... D. Keep the door open except when on private calls The first step of managing external stakeholder relationships is to identify whom the stakeholders are. 96. This kind of culture allows employees to be driven and feel respected which benefits the overall health of a company. It also defines standards and set procedures that give the company and furthermore the employees direction as they conduct their daily business. 75. 46. 60. c. willingness to help preserve the culture of the organization. E. It clarifies and reinforces standards of behavior. 54. A. Culture of consistency. c. team orientation. b. factors and forces outside the organization that affect the organization's performance. Leaders impact organization culture in all of the following ways or practices EXCEPT. a. are more committed to their organizations. Overall, rooting your employees on while ensuring the customers are happy is the best balanced culture there is. This is your everyday corporate workplace. C. It replaces the need for a project selection process. The right organizational culture can significantly improve a business in many ways. Which of the following is most characteristic of an organization with a strong spiritual culture? Interest rates, inflation rates, and stock market fluctuations are all examples of what factor in an organization's general environment? Stabilit… 79. However, that organizational consistency comes at the expense of organizational agility. These types of employers often reward hard work with promotions but with that are frequent appraisals of your work and role within the company. __________ are any constituencies in an organization's external environment that are affected by the organization's decisions and actions. Quality – Assessing accuracy and logically thinking over situations and problems 3. 90. This type of culture requires employees to be very skilled and competent in their niche of work. Try talking to your employees about what they like and dislike about the work place and you can begin understanding what changes need to be made for the health of your organization. The culture of government and regulatory agencies C. The culture of vendors and subcontractors D. The culture of the project's customer or client E. All of these are cultures a project manager has to be able to operate in or interact with Degree of _______________ refers to the number of components in an organization's environment and the extent of the knowledge that the organization has about those components. So what type of work culture do you work in? Effective Communication: The fourth element in building a great organizational culture is effective … Which of the following best represents a global general environmental factor? An example of a company that follows this structure is WorldStrides and more specifically their sales department. So, while a culture exists when a new employee joins, he or she is soon adding to the culture experienced by all of the employees at work. Academy culture depends on employees who are highly skilled, studious and welcome further training and advancement. Organizational culture is not the same as corporate culture.It is wider and deeper concepts, something that an organization 'is' rather than what it 'has'. Workplace spirituality has become important in the contemporary workplace because it helps to _________________. 76. d. people orientation. Which of the following represent the two views of managerial impact on the success or failure of the organization? 70. Organizational _____________ typically contain narratives about significant events or people in the organization. Most companies have scripts that customer service representatives must follow when answering calls in a call center. 53. Fear may motivate individuals but not for long and for all of the wrong reasons. The culture of their parent organization B. ... An innovative organizational culture is characterized by all of the following characteristics except _____. 40. The members of which of the following groups are behaving in fundamentally different ways that are likely to greatly impact organizations and managers? 91. Work with and within your current cultural situations. Just as water is invisible to the fish swimming in it, yet affects their actions, culture consists of unseen elements such as assumptions and values that affect organizational life. While a particular culture exists in your organization that has been developed by the employees who work in your company, each new employee adds their diversity to your work culture. Employees rarely deviate from their specific job role, break rules or do anything other than what is asked of them. Some companies practice more than one of these and some are strictly one of the above. It can be a wild ride working for this type of company as you don’t know what each day is going to bring. ... Research on the employee role in onboarding activities indicates all of the following to be true EXCEPT. Organizational culture is still a relatively new concept. E-mail Citation » A book for use by both academics and practitioners that defines organizational culture from a functionalist point of view and focuses on the role of the leader in creating, changing and enacting organizational culture. According to the textbook, the _______________ environment includes those constituencies that have a direct and immediate impact on managers' decisions and actions and are directly relevant to the achievement of the organization's goals. C) establish how cooperation, competition, conflict and decision making are handled. Page Source [1]. 74. This format of management keeps turn-over rates low and the employees eager to do their job to the best of their ability. 92. a. What type works better than others? ... Alvesson, M. (2012). In his well-written book, Daniel Coyle outlines a Maslow-derived model that starts with safety: You get the most honest responses and best effort from people when they feel safe and connected to a team. Having trouble disciplining your employees? b. managers are directly responsible for an organization's success or failure. 77. Through shared values,organizational cultures can informally do all the following EXCEPT: A) motivate the ethical actions and communications of managers and subordinates. It’s your values and the norms that have arisen organically over time. Chapter 3 Organizational Culture and Environment 1) In the symbolic view of management, managers are seen as directly responsible for an ... All organizational cultures consist of each of the following except _____. Photoshop vs Illustrator: Which Work Best for You? Educational qualifications, prior work experience and even personal interests are taken into consideration before an employee is hired. The customer or client comes before anything or anyone else. 99. The hiring process can be pretty intense for these work environments, requiring multiple interviews, a stellar resume (and references to back it up), background checks and so on. Employees know what they are getting into when they sign-up and are often self-starters. This type environment is all about the numbers. Typical universalist cultures include the U.S., Canada, the U.K, the Netherlands, Germany, Scandinavia, New Zealand, Australia, and Switzerland. The current dominant assumption in management theory suggests _______________. A healthy culture—one which protects the organization—is comprised of three critical elements: Safety, Vulnerability, and Purpose. a. Clan culture is often paired with a horizontal structure, … Which of the following represents the most significant ways through which corporate cultures are transmitted to employees? An organization's specific environment ________________. a. United Parcel Service represents which of the following to the U.S. The __________ view of management is consistent with the stereotypical picture of the take-charge business executive who can overcome any obstacle in carrying out the organization's objectives. Postal Service? 52. Culture is the sum of attitudes, customs and beliefs that distinguish one group of people from another. Nothing but the best. Managers try to minimize __________ because it threatens organizational effectiveness. If the organization is doing well as a result of the employee’s productivity then the employees continue to have a job. Which of the following statements is true regarding the seven characteristics of organizational culture? The course Develop Superstars will show you how. Which of the following phrases is associated with the definition of organizational culture? The culture of an organization is analogous to the _____________ of an individual. Employees in organizations with strong cultures _______________. c. innovation. Which of the following most accurately reflects the difference between strong cultures and weak cultures? Which of the following groups includes individuals who were born between the years 1946-1964? b. 84. 37. B. A company whose managers focus on results, rather than how results are achieved, most likely possesses a high degree of which of the following? Groups such as Mothers Against Drunk Driving (MADD) are examples of what factor in the specific external environment? 39. B) determine how people are treated, controlled and rewarded. There is a large variety of organizational cultures that materialize in different environments; some occur au natural and some are implemented by the higher-ups in the company. 86. All of the following are functions culture plays in an organization EXCEPT A. Organizational culture is a system of shared assumptions, values, and beliefs that helps individuals understand which behaviors are and are not appropriate within an organization. 46. Organizational culture is concerned with how members perceive the organization, not whether they __________. The main forces that make up an organization's specific environment are __________. Competitiveness – Embracing the desire to be more successful 2. 93. 42. This is a highly collaborative work environment where every individual is valued and communication is a top priority. No company exists without a culture, but every company operates under a different type of one. The Americans with Disabilities Act of 1990 is an example of a __________. Organizational culture is a system of shared assumptions, values, and beliefs that help individuals within an organization understand which behaviours are and are not appropriate within an organization. b. conformity. d. virtually eliminated geographic boundaries. Sounds good, right? The following characteristics define Google’s corporate culture: Openness; ... the corporate culture motivates individual employees to interact with each other at various times of their typical workday, as a way of improving the knowledge they use in their jobs. More often than not, government agencies run operate under the process culture. Cultures can be a source of competitive advantage for organizations. 70. It provides a sense of identity. 57. They are important because they tell us what something is as well as what it is not. Each of the following is considered an organizational supplier except providers of __________________. In a weak organizational culture, employees are lost, unmotivated and operate under a regime of fear. Because every customer is different, these type of work places are very opposite of the normative culture environment as employees don’t adhere to strict rules. 58. 87. 103. 66. The result is predictable, consistent employee performance and overall organizational culture. Creating an ethical organizational culture is possible for any company by taking the following 5 steps: Top Management Leads Ethics by Example One of the most noticeable ways that companies can demonstrate their commitment to creating an ethical organizational culture is to ensure that top managers and leaders lead by example. Another downside to this type of work culture is the time and money invested in training these employees. 100. Since then, organizational culture has become the subject of numerous research studies, books, and articles. 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